Privacy Policy
Last updated: 2025
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us for driveway, garage door, roofing, landscaping or installation services across North & West Wales.
1. Who We Are
We are a North Wales based property improvement and installation company providing services including block paving, tarmac, resin, garage doors, roofing, windows and doors, patios and groundworks. We are committed to protecting your privacy and handling your personal data responsibly.
2. Information We Collect
We may collect the following information when you contact us directly:
- Name
- Address or location for surveys/quotations
- Email address
- Phone number or WhatsApp contact
- Details about your project
- Any photos or information you choose to send
We also collect basic website usage data through cookies (see Cookie Policy below).
3. How We Collect Information
- When you call, text, or send a WhatsApp message
- When you email us directly
- When you send messages via Facebook or other social media platforms
- Automatically through website cookies (e.g., Google Analytics)
4. How We Use Your Information
Your data may be used to:
- Reply to enquiries
- Provide quotes and arrange site surveys
- Schedule work and manage projects
- Provide updates, invoices or aftercare
- Improve our business, website or services
5. How We Store Your Data
Your information is stored securely on our devices, email systems, messaging apps or business software. Only authorised staff have access to customer information.
6. Sharing Your Information
We do not sell or share your information except when necessary, such as:
- Ordering materials to your address
- Working with trusted subcontractors
- If legally required (insurance, tax, emergencies)
7. How Long We Keep Your Data
- General enquiries: Up to 12 months
- Customer records: Up to 7 years (legal/tax obligations)
- Project details: As needed for warranties or aftercare
8. Your Rights Under UK GDPR
You have the right to:
- Access your data
- Request correction of inaccurate details
- Request deletion of your data
- Object to certain ways we use your information
- Request a copy of the information we hold
To exercise your rights, simply contact us by phone or email.
9. External Links
Our website may contain links to external sites such as Facebook, Google Maps or YouTube. We are not responsible for the content or privacy policies of those websites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page.
Cookie Policy
This website uses cookies to ensure proper functionality, improve performance and provide analytics.
1. What Are Cookies?
Cookies are small text files stored on your device. They help websites run properly and provide information to website owners.
2. Types of Cookies We Use
Essential Cookies
Necessary for the website to function (security, caching, basic display). These cannot be disabled.
Analytics Cookies
We may use services like Google Analytics to analyse traffic and performance. These cookies collect anonymous data such as:
- Pages visited
- Device type
- Browser type
- Time spent on site
- Approximate location (non-identifiable)
Third-Party Cookies
Google Maps, YouTube embeds or social media links may set additional cookies.
3. Managing Cookies
You can disable or delete cookies using your browser settings at any time. Doing so may affect some website features (e.g., map display).
4. Consent
By continuing to browse this website, you consent to our use of cookies.